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Keep Me In Stitches

 

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owan
Bridal dba

 

      
  Ordering and Exchange Policy
 

 

SHIPPING TIME Most orders arrive to the customer 10 to 15 BUSINESS days after ordering.  Next day shipping is available on IN STOCK items only.  The only way to guarantee that an item is in stock with us and available for immediate shipping is to contact us by phone, fax or email and inquire.  If you do not receive your item within 15 business days, please call us or submit an online status check. Do not forget to state your "wear date" and telephone number when checking out. If your event is within 2 months of ordering, we suggest choosing one or two alternate styles to help speed up delivery and increase chances of availability. Please give us the ACTUAL wear date. This WILL NOT slow down your order in any way as we fill them on a "first order, first out" basis. We just use this as a reference so we can keep an eye on the progress of the dresses in conjunction with your wedding date. It basically helps us to be better organized.

BRIDAL PARTIES When ordering dresses for your bridesmaids, we strongly suggest placing just one order for all of the maids. This will help us to make sure that everyone gets the dress on time and from the same dye lot. We are willing to ship to multiple addresses if you wish. Additional shipping will apply for each address. If it is not possible or convenient to place just one order, please instruct your maids to please let us know that they are with the "Smith/Doe" bridal party. Be aware, however, that by placing multiple orders at different times, there is a risk of the chosen dress running out of stock before all orders have been filled. Please remember to include actual "wear date" as well as phone number in case we should need to get in touch with you quickly about your order. Email is great, but not always effective! SPAM software and computer glitches sometimes hinder the delivery of our email and can delay our ability to get in touch with you should a problem arise.

COLOR MATCHING  Please note:  When you choose to order different styles, we CANNOT guarantee that the dress colors will match to each other.  The only way to guarantee matching colors, is to order all dresses in the same style and at the same time. Please keep in mind that online color representations may vary depending on monitors and monitor settings. 

TAXES At this time, a 6% tax is applied ONLY for residents of the state of Pennsylvania. However, please be aware that your state may require you to declare items purchased from the internet for tax purposes. If you are an international customer (outside of the US) you MAY be required to pay a customs fee. We always suggest checking into this BEFORE you place your order so there are no surprises when your package arrives.

PRIVACY POLICY Keep Me In Stitches/Rowan Bridal LLC values its customers and respects their privacy. We WILL NOT sell, distribute or share your personal information with anyone, ever - guaranteed!

MAKING A PURCHASE You can order the following ways:

  1. Online checkout - Orders processed through PayPal, a secure online transaction.
  2. Telephone - You can call our representatives during our regular business hours to place an order by phone.
  3. Fax - We accept fax orders at 1-724-628-0205 by using our printable fax form.
  4. Mail - We accept money orders within the US or international money orders for orders from outside of the United States.  NO PERSONAL CHECKS, PLEASE!  Print our order form and send it to:

    Rowan Bridal
    PO Box 24
    Leisenring, PA  15455
     

ORDER PROCESSING Orders via internet ~ online PayPal orders are automatically processed immediately upon checkout. Orders placed by telephone and fax are processed at the end of each business day on the day that the order was placed. Since our products are special order, all items must be purchased BEFORE we instruct the factory to ship them to us. The factories WILL NOT take items back once they have been shipped to us so this protects us from receiving dresses from the factory for a customer who decides not to purchase after all. This, in turn, keeps our prices low for everyone because we are not being burdened by unnecessary inventory.

ORDER CANCELLATION Any orders cancelled AFTER the item has been shipped to us from the factory WILL incur a 30% restocking fee. As state above, we CANNOT return items to the factory after they have been shipped to us. Once an order has been shipped out to the customer, it cannot be cancelled ~ only exchanged! We are not responsible for packages once they have been shipped to the customer. It is the customer's responsibility to make arrangements to pick up the package at the post office, if necessary. All orders returned to us due to customer error, neglect, or package refusal WILL incur a 30% restocking fee and the balance put into a store credit account if you no longer want the item. If you DO still want the item, you must pay the shipping charge again so we can re-ship it to you.

SHIPPING CHARGES We ship by the US postal service OR UPS, depending upon location and chosen shipping option. Signature confirmation OR tracking information is available on all of our packages.
* PLEASE NOTE: Choosing express shipping DOES NOT guarantee that your items will ship the same or next day.  If the items are not in stock, we will need to order them from the factory.  PLEASE email, call, or fax if you need your items expressed the same or next day or if your event is within our 10 to 15 business day window. 
**Please note: Not all items can be rushed from the factory directly to you. If you need an item rushed, please contact us and we will let you know the expected arrival time.

 

If an item is IN STOCK with us, you will receive it within 2 to 4 business days (United States).
Please call or email if your event is right away and you need the item within several days.
For all other orders, please see time schedule below:

USA~ all 50 states + military addresses $15.00 US Priority mail  2 to 3 weeks from time order is placed.
EXPRESS MAIL (USA only) $50.00 US Express mail 1 to 2 weeks from time order is placed.
RUSH DELIVERY (USA only) ** $60.00 UPS direct from factory (if item qualifies) arrives in 3 to 5 days.
INTERNATIONAL CUSTOMERS $60.00 USPS Global Mail ~ 2 to 4 weeks from time order is placed.
CANADIAN ORDERS $45.00 USPS Global  Mail ~ 2 to 3 weeks from time order is placed.

REFUNDS We have an "exchange only" policy with NO cash refunds.  This is the universal policy for formal wear. However, we will be happy to exchange for any other size, color or style if you are not happy with what you receive. With so many items available, it is almost impossible NOT to find something that you like!  Please note:  There is a 30% restocking fee applied to ALL exchanges.  This is NOT a punishment.  We incur shipping, handling,  and other charges from the manufacturer when we have to re-order you a new size or style.  The restocking fee goes toward these charges.  Most of the time it still falls short and we pick up the tab for the remainder.  Thank you for your understanding. 

CONVERT US DOLLARS TO YOUR CURRENCY BY USING THE LINK BELOW

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MERCHANDISE EXCHANGE POLICY

PLEASE FOLLOW THE GUIDELINES BELOW FOR A SMOOTH EXCHANGE:

  • A. Merchandise must be returned in the "Original Condition", with tags attached, on the hanger with the garment cover. We will not accept returns for exchange if the item is returned to us with odors, pet hair, deodorant stains or any other type of damage.
  • B. A return Authorization Number # should be requested immediately by e-mail (within 24 hours of receipt) and the garment "shipped back" (post marked) within 48 hours of receiving it. Receipt date is the date that our tracking information indicates that the package was delivered. Customer pays all return shipping charges. We reserve the right to inspect the item for damage upon its return to us.
  • C. Authorization number should be visible on the outside of the package under your return address.
  • D. Please return the exchange policy that is included with your shipment and include your full name, address, e mail used when ordering via internet as well as the color, size and style that you would like to exchange it for.
  • E. We DO NOT exchange any item past your "wear date" and will refuse ANY package that is returned to us after the allotted time and without the authorization number written on the outside.
  • F. Any and all exchanges are subject to a 30% restocking fee as well as any additional shipping charges that will be incurred for the shipping of the new item.
  • G. We carefully inspect each item before it is shipped out but, on occasion, we do miss something. If you receive an item that is damaged, please notify us by email right away. All items being exchanged due to damage will be replaced with another dress of the same size, color and style with no restocking fee applied. If you are exchanging the damaged item for a different size, color or style, a 30% restocking fee WILL apply.
  • H. We DO NOT accept exchanges on clearance merchandise, headpieces and undergarments (hygienic purposes on latter two)

 

 

 

At Keep Me In Stitches, we offer a very wide selection of bridesmaid dresses, prom gowns, wedding gowns, quinceanera and sweet sixteen or sweet 16, junior bridesmaid dresses, flower girl dresses, frilly pageant dresses, infant dresses, girls and infants holiday Christmas dresses, Easter dresses, mother of the bride and mother of the groom dresses as well as a nice variety of boys formal wear including tuxedos, suits, and Christmas outfits.  We also offer boys and girls christening or baptismal gowns and outfits and communion dresses.  If you need accessories, we have these as well with a nice collection of girls floral crowns, communion veils, dress gloves in satin for girls, juniors, and women as well as bridal slips and crinolines, crinolines for prom gowns and flower girl dresses.  We have hoop slips as well as the tulle netting variety.  We offer a wide range of styles at cheap, discount prices that come in a variety of colors and sizes including chocolate,  white, ivory, pink, baby blue, burgundy, sage, periwinkle blue, yellow, banana, red, peach, off white, lime, lilac, gold, rose, purple, mauve, plum, black, brown, orange, dark orange, green, fuchsia, turquoise, teal, steel blue, celadon, champagne, off white, apple red, candy apple red, wine, maroon, grape, spring green, maize, cornflower blue, dusty rose, coral, silver, aqua, almond, Bordeaux,  bronze, burnt orange, buttercup, cafe, camel, candlelight, cappuccino, cerise, cinnamon, copen blue, cream, dark ivory, powder blue, lavender, flamingo, fluorescent green, grey, heather, hunter green, jade, kiwi, latte, lemon, mango, melon, mint, mocha, orchid, pearl,  raspberry, rose, rum pink, rust, salmon, sand, sapphire, sea mist, teal, terracotta, toffee, Victorian amethyst , Victorian mauve, violet, watermelon.